Serendipity35

Parody home office toy for kids watching their parents working from home - see actual toy below

 

As we move towards the winter of 2020, the pandemic is still the most dominant factor affecting work and school in America. In March of this year, the rise of COVID-19 cases forced a reimagining of work and school. I'll leave school for future posts and focus here on work. 

I could have used the title "Reimagining Work" as a title on a post in any of the 14 years that I have been writing here because we are always reimagining work and the workplace. But 2020 has also been the year of social and cultural uprisings throughout the world, a record number of hurricanes, catastrophic fires in California, dire warning about climate change, and an increasingly divided American political system. 

I saw a panel on this topic focused on reimagining the office and work-life after COVID-19. I think it's too early to say what the results will be, but it is clear that some things have been forced to change. The question is how many of those things will remain or will we return to some of what we were doing in 2019? 

Before the pandemic, it would have been safe to say that having offices were critical to productivity and creating a company culture. Estimates I found vary on how much work has moved out of offices. In April, I found that it was estimated that about 62 percent of employed Americans were working from home. Work from home was already a trend before 2020 but the number was closer to 25 percent. Prior to the pandemic, just 3.4 percent of Americans worked from home, but at the peak of the shutdown, an Upwork report in partnership with MIT found that nearly half of the U.S. workforce was working remotely. 

Will there still be competition for prime office space in major urban centers? Will companies be maintaining but downsizing their workspaces?

around the world, and many focused on solutions that were seen to promote collaboration. Densification, open-office designs, hoteling, and co-working were the battle cries. a couple of years ago. During the pandemic, many people have been surprised by how quickly and effectively technologies for videoconferencing and other forms of digital collaboration were adopted. For many, the results have been better than imagined.

According to McKinsey research, 80 percent of people questioned report that they enjoy working from home and 41 percent say that they are more productive than they had been before.

As I said, this reimagining was happening before the pandemic. In the 2017 book, Reimagining Work, the focus is on the business leader working in what the author calls a "new on-demand economy" positing that "traditional management strategies are becoming obsolete."

That obsolescence is driven from the bottom up. A skilled workforce wants much greater flexibility and more control over their work. That is not something major corporations really ever considered offering in the last century.

That flexibility began in this century with many startups and smaller companies. It's easier to turn around a small boat than it is to turn a large ship.  Some of those smaller companies - Uber, Lyft, Handy, Airbnb, Task Rabbit - have become big and the flexibility was built into their culture. Changes have already happened more broadly in the way companies recruit, develop, and train talent. As the book says, growth for a company is more than just expansion. It also means maturation, adaptation, and evolution. 

During the pandemic, employees were freed from commuting and work travel. That has given them more personal time and greater flexibility in balancing the work-life balance that has been part of attracting new employees for the past twenty years.

For employers, this shift means they can access new pools of talent without considerations of the location while saving on their real-estate costs.

I have had several jobs that were done virtually with only a few visits to the actual company offices. One of my sons started a new job during the COVID-19 summer and he has never been to the company offices. He did his interviews by videoconferencing and has met his co-workers only online and on phone calls.

I don't think total isolation from the office and co-workers is ideal, and there has been speculation about the effect these shifts will ultimately have on "office culture" - morale, company loyalty, camaraderie and other difficult to assess elements.

Almost everyone is looking to return to some reopening and return to whatever the new normal turns out to be. Though President Trump had predicted it would be "by Easter" or "when it gets warmer," no one really knows when we will return. Before a vaccine is available, the office experience of January 2020 will not return. those few offices (and schools) that have reopened require masks and have redesigned workspaces to ensure physical distancing. Companies are restricting movement to avoid typically congested areas (like elevators, break rooms, dining areas, conference rooms). The classic "hanging out at the water cooler" of the 20th century may be gone forever.

But we know that there is value in the social capital that comes from those informal conversations, meetings, and social engagements, not only with co-workers but with clients.

That panel I referenced asked questions that we don't have answers to at this time. Will corporate cultures and communities erode over time without physical interaction? Will planned and unplanned moments of collaboration become impaired? Will there be less mentorship and talent development? Has working from home succeeded only because it is viewed as temporary, not permanent?

Important questions. No answers yet.

 

MORE 

Another webinar on "Reimagining Work in the Pandemic and Beyond" from Harvard Business 

A report on "Reimagining work in the era of COVID-19"

* I used a parody home office toy as an illustration above but Fisher-Price does actually offer such a toy - but no crying baby or wine included.

I recently changed one of my categories here, "Learning Spaces," to "Learning & Working Spaces" because I'm seeing greater overlap in those two places. We know learning has always been occurring outside of traditional spaces, such as classrooms, but it is more formalized now than ever before.

Spring 2020 certainly moved a lot of learning online from pandemic necessity. But other learning spaces have emerged in recent decades.

Co-working spaces are formal places for people needing office space but not wanting an office full-time. WeWork is one of the better-known commercial spaces. Colleges are opening virtual campuses, micro-campuses, but informal work and learning is happening in Panera Bread stores, Starbucks, and many local cafes and coffee shops.

I saw recently that Staples stores have been giving some of its retail space over to podcast recording booths. They partnered with Spreaker for recording spaces in six Staples stores in the Boston area. These booths are part of a new Staples Connect model, in which the retail stores offer coworking and community event spaces. The soundproof Staples Connect Podcast Studios are being developed in partnership with iHeartRadio. They provide professional equipment (RODECaster Pro control board, RODE microphones and SHURE headphones) and space for up to four people.

I don't know if most people would consider podcasts as a learning space but a lot of informal and some formal learning is happening through podcasts. 

When I started podcasting at NJIT back in 2006, our initial audience was prospective students and we were clearly doing marketing. But that potential audience quickly grew when we saw that downloads were coming from a more general audience that was interested in research from the university.

In 2007, NJIT became part of the original sixteen colleges to launch Apple's iTunes U. That's when we started thinking about podcasts as a learning space. (The term "coursecasting" was briefly being used by some schools.) 

Apple has changed how it offers podcasts but iTunes U still exists and as they state "iTunes U provides everything an instructor needs to bring the classroom together on iPad—build lessons with apps and your own materials, collect and grade assignments, start class discussions or talk with students to answer questions and provide feedback."

My virtual friend, Kristen Meinzer, recently published So You Want to Start a Podcast, a very comprehensive how-to guide to getting started. There's a lot more to starting a podcast than buying a good microphone and installing some software. Though those things are necessary, having great equipment is hardly at the top of the list of reasons why podcasts succeed.

Kristen knows podcasting having been a commentator, producer, and former director of nonfiction programming for Slate’s sister company, Panoply. She has also hosted several successful podcasts, reaching millions of listeners and continue to create shows.

Is she an educator? Not in the formal sense of a teacher or professor, but you can certainly learn from the programs - and be entertained, which is a combination that some educators have not mastered. 

I would include podcasting as a learning and working space that should be considered by individuals, businesses and schools.

 

 

A college "campus" is a rather general term these days. I'm working on designing courses for a "virtual campus" which is an extension of the idea of a campus without borders that emerged with online learning. There are small schools that may lack a robust campus library, student union, or residence halls, but what if the campus has no classrooms? Is it a campus?

I recall reading about students studying at a remote institution but they were "hosted" by a local learning center. Stephen Downes wrote about a Triad Model where the triad was composed of the student, the instructor, and the facilitator. The facilitator helped bridge the distance between instructor and student. Ideally, this online learning situation would include a community online but also offline (on site) with peers and instructors. I saw this idea re-emerge with MOOCs where students used a distant course but met at a site for that community support.

Neither of these models of learning really gained widespread use in any fully robust form that I am aware of. There is a newer version using the term "micro-campus"

A micro-campus will offer support and coaching. If offers access to tools, from high quality printers, even a 3D printer or others that students can't afford. It can provide meeting space and project rooms. In a non-academic setting, this sounds like co-working spaces. 

An article on The Chronicle (subscription required, unfortunately) talks about the University of Phoenix, the University of Washington, and the Georgia Institute of Technology using experimental, storefront-sized “micro-campuses.” I'm sure they looked at places like WeWork for ideas, also some not very academic setting such as Amazon’s brick-and-mortar stores. The college micro-campuses might be located at the ground-level space of an apartment building. They are meant to be where students are located and in the community.

The examples of University of Washington’s Othello Commons in Seattle is 2300 square-feet at the base of an eight-story apartment building, A “Foundations of Databases” course meets there one night a week to help local residents develop basic IT skills.

Georgia Tech's distributed-campus "atrium” in midtown Atlanta (near the main campus) was still a work in progress when the article was written but feels very Amazon, including an app to interact with the space.

Are these true "learning spaces" or extension sites, satellite campuses or is the micro-campus really a new kind of space?

I have been in WeWork spaces in New York City and Washington, D.C. because I knew people who were using these coworking spaces. I didn't have any conversations about education there. It was all about work.

But the WeWork people have been having conversations about education. They acquired Flatiron School (a coding bootcamp) and MissionU, which was a one-year college alternative. They formed a partnership with 2U, which is an online program management company.

MissionU has been shut down by WeWork, and they plan to start a network of K-12 schools called WeGrow. I imagine that all these parts will be used together. For example, 2U students can use WeWork’s office space as study spaces.

This is not traditional schooling and Michael Horn, writing in Forbes, thinks that it points to the future of online learning in higher education.

He says that the future is "in bricks, not just clicks." He means that he views traditional colleges as going through a hybrid phase. In this current phase, they are using online learning to sustain their current business model. Students don't save money or time. But they could.

One way Horn thinks online learning might be able to improve would be to give it a physical component. Yes, this is a blended-learning option. Well, that is hardly a new idea. Proponents of blended (or hybrid) learning have always promoted the format's ability to allow online students to connect with other students in-person to create community and a learning network. Where it is that "we learn" is changing, as are our ideas about what a learning space looks like. That space looks less like a "classroom" every year.