Serendipity35

Following my last post about how social media is bad for your health - an idea that I think most people would agree with  - I also feel that social media has undeniably transformed communication and society in numerous ways. If you assume that is true, then you should ask why and when social media went wrong. This is a cross-post from my Weekends in Paradelle blog.

Despite lots of media attention about the negative effects of social media. it is still widely used. I started thinking about when social media became unhealthy. Any answer is subjective and complex and probably depends on individual factors such as personal experiences, societal norms, and technological advancements.While it offers many benefits, there have been turning points that have contributed to negative perceptions of social media.

Here’s my list of some turning points:

Privacy Concerns: As social media platforms evolved and became more integrated into people’s lives, concerns about privacy and data security emerged. High-profile incidents, such as the Cambridge Analytica scandal involving Facebook, raised awareness about the potential misuse of personal data collected by social media companies. This eroded trust among users and led to increased scrutiny of social media platforms’ privacy practices.

Spread of Misinformation and Fake News: Social media has facilitated the rapid spread of misinformation, rumors, and fake news. The ease of sharing content on platforms like Twitter, Facebook, and WhatsApp has made it challenging to verify the accuracy of information, leading to the proliferation of false narratives and conspiracy theories. This phenomenon has had serious consequences, including the exacerbation of social divisions, political polarization, and public health misinformation.

Cyberbullying and Online Harassment: Social media platforms have provided avenues for cyberbullying, harassment, and online abuse. The relative anonymity afforded by the internet, combined with the viral nature of social media, has enabled individuals to target others with hurtful or threatening behavior. This has had particularly harmful effects on young people, leading to mental health issues, social withdrawal, and even suicide in some cases.

Impact on Mental Health: Research has highlighted the negative effects of excessive social media use on mental health, including increased feelings of loneliness, depression, anxiety, and low self-esteem. Factors such as social comparison, cyberbullying, and the pressure to present a curated and idealized version of one’s life contribute to these negative outcomes. Additionally, the addictive nature of social media platforms, characterized by endless scrolling and notifications, can exacerbate feelings of stress and overwhelm.

Erosion of Civil Discourse: Social media was once seen as one way to “democratize” the web. But it has been criticized for contributing to the erosion of civil discourse and the rise of polarized and hostile online environments. Echo chambers and filter bubbles, where users are exposed primarily to viewpoints that align with their own, can reinforce existing biases and prevent constructive dialogue across ideological divides. This has implications for democracy, as it hampers informed decision-making and compromises the ability to find common ground on important societal issues.

So, when and why did social go wrong?

When I was teaching a graduate course in social media, we talked about its timeline history. That was 2016 and we were only talking about the negative effects as a fairly new point on that timeline. If I were teaching that today, I would need to add developments in the history of social media that mark shifts toward negative effects:

Here is a start on that list:
Proliferation of Platforms: Social media platforms began to gain popularity in the early 2000s with sites like MySpace and Friendster. As more platforms emerged and gained widespread adoption, the sheer volume of social interactions online increased dramatically.

Introduction of News Feeds: The introduction of news feeds, where users could see updates from friends and pages they followed in real-time, marked a significant shift in how people consumed content on social media. This change led to increased time spent on platforms and potentially unhealthy comparison behaviors.

Rise of Smartphones: The widespread adoption of smartphones made access to social media constant and ubiquitous. People could now engage with social media anytime, anywhere, blurring the boundaries between online and offline life.

Algorithmic Changes: Social media platforms began to implement algorithms to curate users’ feeds based on their interests and behaviors. While these algorithms aimed to increase engagement, they also contributed to echo chambers, filter bubbles, and the spread of misinformation.

Data Privacy Concerns: High-profile data breaches and scandals, such as the Cambridge Analytica scandal involving Facebook, highlighted how social media platforms could compromise users’ privacy and security. These revelations eroded trust in social media companies and raised concerns about the ethical implications of their practices.

Overall, while social media has brought about numerous positive advancements in communication and connectivity, its negative effects have become increasingly apparent over time. The exact point at which it became “unhealthy” is difficult to pinpoint, but these developments have collectively contributed to growing concerns about the impact of social media on individuals and society.

"Too much social media is bad for your health," wrote Amber MacArthur recently in her newsletter. "This is true for adults and especially true for kids. Almost a decade ago I wrote a book exclusively on this topic, endlessly worried about how tech companies saw young users (including my son) as a goldmine for data and dollars. My 2016 book (don't buy it, it's out of date) focused on how tweens and teens were spending time on social media apps - and how parents could help them stay safe."

I used her book in 2016 for a graduate course I was teaching in social media design. Not even a decade later and almost everything I used in that course is out of date. Amber notes that a recent survey of thousands of people in 142 countries and territories found that one in four people are lonely (Source: Statista). Perhaps, fewer face-to-face relationships are to blame?

on another blog    One area I addressed is the impact on mental health: Research has highlighted the negative effects of excessive social media use on mental health, including increased feelings of loneliness, depression, anxiety, and low self-esteem. Factors such as social comparison, cyberbullying, and the pressure to present a curated and idealized version of one's life contribute to these negative outcomes. Additionally, the addictive nature of social media platforms, characterized by endless scrolling and notifications, can exacerbate feelings of stress and overwhelm.

Are there any possible solutions or at least some ways to improve social media use - especially with younger people?

Many suggestions are controversial from age verification to smartphone bans. Take age verification, which seems reasonable but opens up privacy issues.  In the book The Anxious Generation, Jonathan Haidt suggests that there should be no phones before high school, no social media before 16, and no phones in school. Sounds good but they are all very difficult to enforce, at home or in school. I was always told that kids shouldn't be watching screens until age 3. Good luck with that.

A social psychologist, Haidt lays out the facts about the epidemic of teen mental illness that hit many countries at the same time. He then investigates the nature of childhood, including why children need play and independent exploration to mature into competent, thriving adults. Haidt shows how the “play-based childhood” began to decline in the 1980s, and how it was finally wiped out by the arrival of the “phone-based childhood” in the early 2010s. He presents more than a dozen mechanisms by which this “great rewiring of childhood” has interfered with children’s social and neurological development, covering everything from sleep deprivation to attention fragmentation, addiction, loneliness, social contagion, social comparison, and perfectionism. He explains why social media damages girls more than boys and why boys have been withdrawing from the real world into the virtual world, with disastrous consequences for themselves, their families, and their societies.

In my next post, I'll try to figure out when social media went wrong.

 

Voice AI is a subset of the AI that people have been experimenting with both professionally and for personal use.

"Voice" can mean two things in English. It is both the sound we make when we speak but also when  a particular attitude is expressed. This is evident in both speech and writing when a voice takes on mood, tone etc.

The term "empathic" as used here means the voice responding shows an ability to understand and share the feelings of the human. In this AI sense, if the input is sad or depressed, the output is sympathetic and understanding.

Hume is a research lab and technology company that states their mission is "to ensure that artificial intelligence is built to serve human goals and emotional well-being. Hume’s Empathic Voice Interface (EVI) is the first AI with emotional intelligence. It understands the user’s tone of voice, which adds meaning to every word and uses the user's vocal signals to guide its own language and speech. You can talk to it like a human so it should respond better, faster, and more naturally. Developers can use EVI as an interface for any application. Hume's EVI is an API powered by a empathic large language model (eLLM).

The foundation of their research at Hume is semantic space theory (SST), which is an inductive, data-driven approach to mapping the full spectrum of human emotions.

EVI will be generally available in April 2024. A demo is available online.

Embedded below is a video of Bryan Alexander's virtual keynote at the DEC 2024 conference. Bryan is a futurist, researcher, writer, speaker, consultant, and teacher, working in the field of higher education’s future. The event was held at New Jersey's Mercer County Community College (and online).

Though AI was not the theme of the conference, it came up in every session I attended. If you are looking for additional professional development opportunities discussing AI, the Instructional Technology Council is holding a virtual spring summit on Friday, April 12th. It will feature presentations and discussion panels examining the benefits and challenges of AI at community colleges across the country.

 

Watch other sessions

Bryan Alexander speaks widely and publishes frequently, with articles appearing in venues including The Atlantic Monthly, Inside Higher Ed. He has been interviewed by and featured in the New York Times, the Washington Post, MSNBC, the Wall Street Journal, US News and World Report, National Public Radio (2017, 2020, 2020, 2020, 2020), the Chronicle of Higher Education (2016, 2020), the Atlantic Monthly, Reuters, Times Higher Education, the National Association of College and University Business Officers, Pew Research, Campus Technology, The Hustle, Minnesota Public Radio, USA Today, and the Connected Learning Alliance. He recently published Academia Next: The Futures of Higher Education for Johns Hopkins University Press (January 2020), which won an Association of Professional Futurists award. He next book, Universities on Fire: Higher Education in the Age of Climate Crisis, is forthcoming from Johns Hopkins. His two other recent books are Gearing Up For Learning Beyond K-12 and The New Digital Storytelling (second edition). Bryan is currently a senior scholar at Georgetown University and teaches graduate seminars in their Learning, Design, and Technology program.